Privacy Policy

1. Information We Collect

When you use Bay Transfers services, we collect the following information:

• Contact Information: Name, email address, phone number
• Booking Details: Pickup/drop-off locations, dates, times, number of passengers
• Payment Information: Payment card details (processed securely by Stripe)
• Travel Information: Flight numbers (if applicable), special requests
• Communication Data: Messages sent through our contact forms

2. How We Use Your Information

We use your information to:

• Process and manage your transfer bookings
• Communicate with you about your reservations
• Send booking confirmations and reminders
• Process payments securely
• Improve our services and customer experience
• Respond to your inquiries and support requests

3. Information Sharing

We only share your information with:

• Our Drivers: To provide your transfer service (name, pickup location, time)
• Payment Processors: Stripe processes payments securely on our behalf
• Email Service: Resend delivers transactional emails

We never sell, rent, or trade your personal information to third parties for marketing purposes.

4. Data Security

We implement appropriate security measures to protect your personal information:

• SSL encryption for all data transmission
• PCI-compliant payment processing through Stripe
• Secure database storage with restricted access
• Regular security reviews and updates

5. Data Retention

We retain your booking information for a period of 3 years after your last booking for:

• Legal and tax compliance requirements
• Dispute resolution if needed
• Service improvement analysis

You may request deletion of your data at any time by contacting us.

6. Your Rights (GDPR)

Under GDPR, you have the right to:

• Access: Request a copy of your personal data
• Rectification: Correct inaccurate personal data
• Erasure: Request deletion of your personal data
• Portability: Receive your data in a portable format
• Object: Object to certain processing of your data

To exercise these rights, contact us at [email protected]

7. Cookies

Our website uses essential cookies only to:

• Maintain your session while browsing
• Remember your booking preferences
• Ensure website security

We do not use tracking or advertising cookies.

8. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any significant changes by posting the new policy on this page and updating the "Last updated" date.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us: